Answers to many of the frequently asked questions by our customers have been proffered below. Please read these questions and answers before contacting us.
Q: How do AMSCO windows compare to other windows in the industry?
A: Firstly, AMSCO includes a limited lifetime warranty on parts and service. Then AMSCO offers a range of products that span several price points to fit the budget of almost any project. Also, AMSCO uses the most sophisticated innovation to ensure that AMSCO products achieve ultimate durability, efficiency, and sublime finishing.
Q: How long can I expect to wait for AMSCO products once I order them?
A: Although most standard windows can be picked up on the same day, most custom orders may take 2-3 weeks to get ready. We advise that you work with your dealer on lead times as certain order options make take a bit longer to get prepared.
Q: I have a minor issue that seems simple to fix. Do you have instruction on how I might fix these items?
A: Yes. A homeowner can quickly fix many items. For easy tips, procedures, and remedies, please visit our YouTube channel for our How-To video series.
Q: What causes condensation on windows?
A: Condensations are caused by either excess humidity or invisible water vapor in the air. When this water vapor meets a surface at a cooler temperature, it turns to visible droplets of moisture. To reduce the humidity in the home, circulate the air in bathrooms, kitchens and laundry rooms using fans. You can also use a dehumidifier to remove excess humidity from the atmosphere.
Q: What is a rough opening?
A: It’s the opening in the wall frame that new construction or replacement window must fit into. As a general rule, the rough opening should be half an inch taller and wider than the frame of the window being installed.
Q: What should a homeowner look for when selecting a product?
A: It is essential to ensure that you employ a company with a good track record and a remarkable referral. Also, make sure that the company's products are of top quality.
Q: When should a homeowner consider replacing windows in their home?
A: A homeowner should consider replacing their windows when:
· Their windows aren’t energy efficient.
· They get excessive amounts of condensation.
· The furniture and draperies start to fade.
· They are wary of painting and staining.
· They can feel drafts while sitting near their current windows.
· Their wood frames start rotting.
Q: Where can I get replacement parts for my AMSCO products?
A: The best place to get replacements is through your local dealer. Your local dealer is the one who eventually helps to order parts for replacement purposes. You can use our Dealer Locator to locate a dealer near you.
Q: What is the best way to evaluate a window’s energy performance?
A: The easiest way to evaluate the energy performance of different windows and doors is to read the National Fenestration Rating Council (NFRC) label. The label provides valuable energy efficiency information about the product including the solar heat gain, visible transmittance values, and u-value. Also, check to see if the product is ENERGY STAR® certified.
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